Chick fil a drive through9/20/2023 ![]() ![]() Walkowiak gathered volunteers and reduced the wait to 15 minutes. READ MORE: Guests say they're willing to wait longer at the drive-thru, and what that means for the environment The pop-up clinic had only one person checking arrivals in. Walkowiak looked things over and made a quick assessment. He dialed up Jerry Walkowiak, the manager of a nearby Chick-fil-A. What also shouldn’t surprise anybody is who Mayor Haynie called. And it might be the only job available for industry workers hoping to navigate economic uncertainty. ![]() After all, it might be the only person-to-person interaction somebody had that entire day in lockdown conditions. The quick-service industry’s greatest differentiator had to be its best one, too. The effort to survive pandemic conditions fast became a crash course in operations. While many fast-food chains welcomed 70 percent of sales via drive-thru before coronavirus, the number jolted well above 90 percent overnight. Contactless tech, artificial intelligence, multiple lane setups-all sprung up in the wake of COVID’s disruption. Although this was hardly your parents' drive-thru. As much buzz as virtual brands, delivery, curbside, and other upstart outlets received last year, it was the classic that stood tallest. By December, drive-thru lanes mixed 44 percent of off-premises orders industry-wide. Drive-thru restaurant visits increased 26 percent in the April, May, and June quarter of 2020 and represented 42 percent of all traffic, according to The NPD Group. It was no great mystery at this point that quick-service chains had retrenched their expertise in one of the country’s true mainstays. His response? Pick up the phone and call the manager of a local fast-food restaurant. Word got back to Mount Pleasant Mayor Will Haynie. Local hospitals hoped to administer early shots of the COVID-19 vaccine, but soon after, the computer system malfunctioned, leaving hundreds of people idling in their cars for hours. In late January, a drive-thru clinic opened in the suburban town of Mount Pleasant, South Carolina.
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